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02724aam a2200361 a 4500 001 F2390954846411E18E1E30966AFF544E 003 SILO 005 20141002012048 008 110325s2011 nyua b 001 0 eng 010 $a 2011012592 020 $a 1555707408 (alk. paper) 020 $a 9781555707408 (pbk. : alk. paper) 035 $a (OCoLC)709408043 040 $a DLC $b eng $c DLC $d SILO $d YDXCP $d CDX $d BWX $d UKMGB $d FIUCL $d SILO 050 00 $a Z711 $b .C355 2011 082 00 $a 025.5/24 $2 22 100 1 $a Cassell, Kay Ann. 245 1 $a Reference and information services in the 21st century : $b an introduction / $c Kay Ann Cassell and Uma Hiremath. 250 $a 2nd ed. rev. 260 $a New York : $b Neal-Schuman Publishers, $c c2011. 300 $a xvii, 461 p. : $b ill. ; $c 23 cm. 505 0 $a Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. 504 $a Includes bibliographical references and indexes. 650 0 $a Reference services (Libraries) 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference books $v Bibliography. 650 0 $a Electronic reference sources $v Directories. 700 1 $a Hiremath, Uma. 941 $a 3 952 $l OVUX522 $d 20231017024515.0 952 $l UUAX975 $d 20120623010516.0 952 $l UNUX074 $d 20120412012219.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F2390954846411E18E1E30966AFF544EInitiate Another SILO Locator Search