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02044pam a2200325 a 4500 001 186812462AFE11DE88878907A8D7520A 005 20150520012456 008 000821s2001 caua b 001 0 eng 010 $a 00011069 020 $a 9780761920786 (cloth : alk. paper) 020 $a 0761920781 (cloth : alk. paper) 035 $a (OCoLC)44868859 040 $a DLC $c DLC $d SILO $d IWA $d SILO 050 00 $a HD4605 $b .A667 2001 082 00 $a 352.3/214/0973 $2 21 100 1 $a Ammons, David N. 245 1 $a Municipal benchmarks : $b assessing local performance and establishing community standards / $c David N. Ammons. 250 $a 2nd ed. 260 $a Thousand Oaks, Calif. : $b Sage Publications, $c c2001. 300 $a ix, 501 p. : $b ill. ; $c 26 cm. 504 $a Includes bibliographical references (p. 471-481) and index. 505 0 $a Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones. 650 0 $a Municipal services $z United States $x Evaluation. 650 0 $a Municipal government $z United States $x Evaluation. 650 0 $a Benchmarking (Managememt) $z United States. 939 $a 4338935 941 $a 1 952 $l USUX851 $d 20160820103327.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=186812462AFE11DE88878907A8D7520A 994 $a 02 $b IWAInitiate Another SILO Locator Search