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02817aam a2200361 i 4500 001 67768EE220F111E3B8599087DAD10320 003 SILO 005 20130919010104 008 120803s2013 ilua br 001 0 eng 010 $a 2012031068 020 $a 1555708595 020 $a 9781555708597 035 $a (OCoLC)805701771 040 $a DLC $b eng $e rda $c DLC $d YDX $d OCLCO $d KSU $d YDXCP $d BTCTA $d BWX $d OCLCQ $d SILO 042 $a pcc 050 00 $a Z711 $b .C355 2013 082 00 $a 025.5/2 $2 23 100 1 $a Cassell, Kay Ann. 245 10 $a Reference and information services : $b an introduction / $c Kay Ann Cassell and Uma Hiremath. 250 $a Third edition. 264 1 $a Chicago : $b Neal-Schuman, an imprint of the American Library Association, $c 2013. 300 $a xvii, 510 pages : $b illustrations ; $c 23 cm. 505 0 $a Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012. 504 $a Includes bibliographical references (pages 473-489) and indexes. 650 0 $a Reference services (Libraries) 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference books $v Bibliography. 650 0 $a Electronic reference sources $v Directories. 700 1 $a Hiremath, Uma. 941 $a 2 952 $l IAOX771 $d 20221029021420.0 952 $l UNUX074 $d 20130919022740.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=67768EE220F111E3B8599087DAD10320Initiate Another SILO Locator Search