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01447cam a2200421 a 4500 001 E9C06F442AF111DE9756E306A8D7520A 003 SILO 005 20230211010336 008 951219s1996 wiua 001 0 eng 010 $a 95053261 020 $a 9780917846397 (pbk : alk. paper) 020 $a 0917846397 (pbk : alk. paper) 040 $a DLC $c DLC $d SILO $d BTCTA $d YDXCP $d UIB $d SILO 043 $a n-us--- 050 00 $a Z711 $b .M54 1996 082 00 $a 025.5/2774 $2 20 084 $a 06.60 $2 bcl 100 1 $a Miller, Glenn, $d 1937- 245 1 $a Customer service & innovation in libraries / $c Glenn Miller. 246 3 $a Customer service and innovation in libraries 260 $a Fort Atkinson, Wis. : $b Highsmith Press, $c c1996. 300 $a 93 p. : $b ill. ; $c 28 cm. 440 4 $a The Highsmith Press handbook series 500 $a Includes index. 650 0 $a Public services (Libraries) $z United States. 650 17 $a Bibliotheekgebruik. $2 gtt 650 17 $a Klantgerichtheid. $2 gtt 941 $a 8 952 $l MGPD463 $d 20180718021412.0 952 $l OVUX522 $d 20171228051247.0 952 $l VGPC334 $d 20171019012512.0 952 $l UNUX074 $d 20090701080000.0 952 $l UJPE911 $d 20090701080000.0 952 $l SKPC094 $d 20090701080000.0 952 $l KSPG296 $d 20090701080000.0 952 $l EZPE755 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=E9C06F442AF111DE9756E306A8D7520A 994 $a 03 $b UIBInitiate Another SILO Locator Search