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03778cam a2200433 a 4500 001 76CB52422B0511DE80C1F007A8D7520A 005 20190910012519 008 030801s2003 nyua b 001 0 eng 010 $a 2003017538 020 $a 9780789023209 (pbk. : alk. paper) 020 $a 0789023202 (pbk. : alk. paper) 020 $a 9780789023193 (alk. paper) 020 $a 0789023199 (alk. paper) 035 $a (OCoLC)52814314 040 $a DLC $c DLC $d SILO $d QBX $d IOZ $d SILO 050 00 $a Z711.45 $b .D546 2003 082 00 $a 025.5/2 $2 22 245 0 $a Digital reference services / $c Bill Katz, editor. 260 $a Binghamton, NY : $b Haworth Information Press, $c 2003. 300 $a 331 xvii, p. : $b ill.; $c 23 cm. 500 $a "Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003." 504 $a Includes bibliographical references and index. 505 0 $a Digital reference : an overview / Bill Katz -- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.]. 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Internet in library reference services. 650 0 $a Academic libraries $x Reference services $z United States. $v Case studies. 650 0 $a Electronic reference services (Libraries) $z United States. $v Case studies. 700 1 $a Katz, William A., $d 1924- 730 0 $a Reference librarian. 856 41 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip047/2003017538.html 939 $a 5004852 941 $a 4 952 $l OVUX522 $d 20200924033900.0 952 $l USUX851 $d 20180703055623.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=76CB52422B0511DE80C1F007A8D7520A 994 $a 02 $b IOZ 952 $l OAAX516 $d 20090701080000.0 952 $l UNUX074 $d 20090701080000.0Initiate Another SILO Locator Search