Part I: Materials -- Library Services Today: An Overview -- Acquisitions, Collection Development and Classification -- Special Collections and NonBook Materials -- Circulation Services -- Reference Services, Reader's Advisory and Reserves -- Resource Sharing -- Part II: Customer Service -- Twenty-First Century Library Customer Service: An Overview -- Customer Service to Youth -- Customer Service to Older Adults -- Customer Service to Patrons with Special Needs -- Customer Service to Patrons with Challenges and Related Issues -- Library Programming and Public Relations -- Part III: Access to information: A fundamental right -- Intellectual Freedom and Censorship: An Overview -- The Freedom to Read -- Children and Intellectual Freedom.
Summary:
"Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.