1 records matched your query
04634aam a2200517 i 4500 001 BBE9D826A18B11E6AED112AEDAD10320 003 SILO 005 20161103010209 008 160606t20162016maua b 001 0 eng 010 $a 2016017500 020 $a 0815722060 020 $a 9780815722069 035 $a (OCoLC)952226189 040 $a DLC $b eng $e rda $c DLC $d OCLCO $d OCLCF $d OCLCO $d OCLCQ $d OCLCO $d DBI $d WVU $d GZN $d OCLCO $d CWCLL $d YDX $d YDX $d OCLCO $d SILO 042 $a pcc 050 00 $a JF1501 $b .J665 2016 082 00 $a 352.3 $2 23 084 $a BUS030000 $a POL030000 $a BUS030000 $2 bisacsh 100 1 $a Jong, Jorrit de, $e author. 245 10 $a Dealing with dysfunction : $b innovative problem solving in the public sector / $c Jorrit de Jong. 246 13 $a Innovative problem solving in the public sector 264 1 $a Cambridge, Mass. : $b Ash Center for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University ; $c [2016] 300 $a xiv, 290 pages : $b illustrations ; $c 23 cm. 490 1 $a Innovative governance in the 21st century 505 0 $a Introduction -- Foundational concepts -- Theories of bureaucratic dysfunction -- Inquiry and action : the Kafka Brigade method -- Kafka cases I : the pilot phase -- Kafka cases II : the consolidation phase -- Emerging issues and lessons -- Conclusions 520 $a "Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government-not only as a provider of services, but also as a catalyst for improved social outcomes-and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and empirical investigation to understand why bureaucratic dysfunction is a public problem and what can be done to solve it. Jorrit employs real-world data from an independent nonprofit action research team he founded: the Kafka Brigade. Building on this research, he presents 14 case studies, from licensing an Amsterdam sandwich shop to sorting out immigrant rights, which are typical of a larger problem and applicable to a broad base of clients. Utilizing data from these case studies, Dealing with Dysfunction illustrates how stakeholders can enact an inclusive process for identifying, defining, diagnosing, and remedying incidences of red tape. Further, this study highlights the failings of standard approaches to solving institutional dilemmas. Jorrit argues that effective problem solving in the public sector should adopt the following principles: Diagnostics for appropriately identifying and dissecting diverse types of dysfunction; Distribution of problem-solving capacities to connect institutions and individuals, Cross-organizational learning to transform accountability structures, Bottom-up incrementalism that prevails over top-down regulatory reform, Dealing with Dysfunction offers conceptual frameworks, theoretical insights, and practical lessons for dealing with bureaucratic dysfunction in practice. It challenges conventional approaches toward "fighting bureaucracy" and "reducing red tape" and emphasizes the importance of rigorous public problem solving for making government more effective, efficient, and equitable"-- $c Provided by publisher. 504 $a Includes bibliographical references (pages 269-281) and index. 650 0 $a Bureaucracy $v Case studies. 650 0 $a Public administration $v Case studies. 650 0 $a Government accountability $v Case studies. 650 0 $a Problem solving $v Case studies. 650 7 $a POLITICAL SCIENCE $x Public Affairs & Administration. $2 bisacsh 650 7 $a POLITICAL SCIENCE $x National. $x National. $2 bisacsh 650 7 $a BUSINESS & ECONOMICS $x Human Resources & Personnel Management. $2 bisacsh 650 7 $a Bureaucracy. $2 fast $0 (OCoLC)fst00841702 650 7 $a Government accountability. $2 fast $0 (OCoLC)fst01746414 650 7 $a Problem solving. $2 fast $0 (OCoLC)fst01077890 650 7 $a Public administration. $2 fast $0 (OCoLC)fst01081976 655 7 $a Case studies. $2 fast $0 (OCoLC)fst01423765 776 08 $i Online version: $a Jong, Jorrit de, author. $t Dealing with dysfunction. $d Washington, D.C. : Brookings Institution Press, 2016 $z 9780815722076 $w (DLC) 2016029634 830 0 $a Innovative governance in the 21st century. 941 $a 2 952 $l OVUX522 $d 20171226015443.0 952 $l USUX851 $d 20161202014026.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=BBE9D826A18B11E6AED112AEDAD10320 994 $a 92 $b IWAInitiate Another SILO Locator Search