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02105cam a2200349 a 4500 001 759AF69C2AED11DEAF48B206A8D7520A 003 SILO 005 20190910012519 008 960830s1997 enka b 001 0 eng 010 $a 96043536 020 $a 9781857390391 (alk. paper) 020 $a 1857390393 (alk. paper) 040 $a DLC $c DLC $d SILO $d UKM $d NOR $d EL$ $d BAKER $d NLGGC $d BTCTA $d YDXCP $d IWV $d SILO 050 00 $a ZA3157 $b .S23 1997 082 00 $a 025.52/068 $2 20 084 $a 06.60 $2 bcl 100 1 $a St. Clair, Guy, $d 1940- 245 1 $a Total quality management in information services / $c Guy St Clair. 260 $a New Providence, N.J. : $b Bowker-Saur, $c c1997. 300 $a ix, 261 p. : $b ill. ; $c 24 cm. 440 0 $a Information services management 504 $a Includes bibliographical references (p. [231]-239) and index. 505 00 $g ch. 10. $t Moving information services iinto the quality culture. $g ch. 1. $t Information services environment -- $g ch. 2. $t Managing information services -- $g ch. 3. $t Defining quality management in information services -- $g ch. 4. $t Relating information quality to organizational quality / $r Miriam A. Drake -- $g pt. 2. $t TQM: the critical components for information services -- $g ch. 5. $t Customer care in the information environment -- $g ch. 6. $t Route to continuous improvement in information services -- $g ch. 7. $t Measurement of quality in the provision of information -- $g ch. 8. $t Information services manager's role in building trust and teamwork -- $g ch. 9. $t Establishing a desire for quality and ensuring the participation of senior management -- $g pt. 3. $t Bringing quality management to information services -- $g ch. 10. $t Moving information services iinto the quality culture. 650 0 $a Information services $x Management. 650 0 $a Total quality management. 650 4 $a AdministracioÌn de la calidad total 650 17 $a Informatievoorziening. $2 gtt 650 17 $a Kwaliteitszorg. $2 gtt 941 $a 1 952 $l USUX851 $d 20160817062946.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=759AF69C2AED11DEAF48B206A8D7520A 994 $a 02 $b IWVInitiate Another SILO Locator Search