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02984cam a2200397 a 4500 001 CB1EA0162B0E11DE8F715E08A8D7520A 003 SILO 005 20090730151702 008 060413s2006 nyuk b 001 0 eng 010 $a 2006012644 020 $a 1555705634 020 $a 9781555705633 020 $a 9781555705633 (alk. paper) 020 $a 1555705634 (alk. paper) 040 $a DLC $c DLC $d SILO $d C#P $d IXA $d BTCTA $d YDXCP $d MUQ $d YBM $d NPL $d UBA $d JID $d SILO 050 00 $a Z711 $b .C355 2006 082 00 $a 025.5/24 $2 22 100 1 $a Cassell, Kay Ann. 245 1 $a Reference and information services in the 21st century : $b an introduction / $c Kay Ann Cassell and Uma Hiremath. 246 3 $a Reference and information services in the twenty-first century 260 $a New York : $b Neal-Schuman Publishers, $c c2006. 300 $a xiv, 378 p. : $b forms ; $c 23 cm. 504 $a Includes bibliographical references and indexes. 505 0 $a Fundamental concepts -- Introducing reference and information services -- Determining the question: in person, telephone, and virtual reference interviews -- Finding the answer: basic search techniques -- Introduction to major reference source -- Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks-bibliographic resources -- Answering questions about anything and everything-encyclopedias -- Answering questions that require handy facts-ready reference sources -- Answering questions about words-dictionaries -- Answering questions about current events and issues-indexes -- Answering questions about health, law and business-special guidelines and sources -- Answering questions about geography, countries, and travel-atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -biographical information sources -- Answering questions about governments-government information sources -- Special topics in reference and information work -- When and how to use the Internet as a reference tool -- Reader's advisory work -- Reference work with children and young adults -- User instruction in the reference department -- Developing and managing reference collections and services -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- The future of information service. 650 0 $a Reference services (Libraries) 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference books $v Bibliography. 650 0 $a Electronic reference sources $v Directories. 700 1 $a Hiremath, Uma. 856 41 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip0612/2006012644.html 941 $a 3 952 $l OVUX522 $d 20171220052035.0 952 $l USUX851 $d 20171205014511.0 952 $l UNUX074 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=CB1EA0162B0E11DE8F715E08A8D7520A 994 $a 02 $b JIDInitiate Another SILO Locator Search