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01543pam a2200349 a 4500 001 68EC24C82B0311DE8B76D107A8D7520A 005 20190910012519 008 020703s2003 nyu b 101 0 eng 010 $a 2002029380 020 $a 9781555704506 (alk. paper) 020 $a 1555704506 (alk. paper) 035 $a (OCoLC)50447847 040 $a DLC $c DLC $d SILO $d SILO 050 00 $a Z711.45 $b .V57 2003 082 00 $a 025.5/24 $2 21 111 2 $a Virtual Reference Desk Conference $n (3rd : $d 2001 : $c Orlando, Fla.) 245 1 $a Implementing digital reference services : $b setting standards and making it real / $c edited by R. David Lankes ... [et al.]. 260 $a New York : $b Neal-Schuman Publishers, $c c2003. 300 $a xv, 232 p. ; $c 28 cm. 500 $a Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001. 504 $a Includes bibliographical references and index. 650 0 $a Electronic reference services (Libraries) $z United States. $v Case studies. 650 0 $a Electronic reference services (Libraries) $z United States $x Management. 650 0 $a Electronic reference services (Libraries) $z United States $x Evaluation. 700 1 $a Lankes, R. David. 939 $a 4818019 941 $a 3 952 $l OVUX522 $d 20171223014847.0 952 $l USUX851 $d 20160820052605.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=68EC24C82B0311DE8B76D107A8D7520A 994 $a 02 $b NIU 952 $l UNUX074 $d 20090701080000.0Initiate Another SILO Locator Search