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03177cam a2200397 a 4500 001 96824CD42B0611DE8E590108A8D7520A 005 20190910012519 008 030305s2003 nyua b 001 0 eng 010 $a 2003005365 020 $a 9780789020451 (pbk. : alk. paper) 020 $a 0789020459 (pbk. : alk. paper) 020 $a 9780789020444 (alk. paper) 020 $a 0789020440 (alk. paper) 035 $a (OCoLC)51818544 040 $a DLC $c DLC $d SILO $d C#P $d EL$ $d IOZ $d SILO 050 00 $a Z711.45 $b .V577 2003 082 00 $a 025.5/24 $2 21 245 0 $a Virtual reference services : $b issues and trends / $c Stacey Kimmel, Jennifer Heise, editors. 260 $a Binghamton, NY : $b Haworth Information Press, $c 2003. 300 $a 194 p. : $b ill. ; $c 23 cm. 500 $a "Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003." 504 $a Includes bibliographical references and index. 505 0 $a Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana McCaffery Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai. 650 0 $a Electronic reference services (Libraries) 650 0 $a Electronic reference services (Libraries) $z United States. $v Case studies. 650 0 $a Internet in library reference services. 650 0 $a Reference services (Libraries) $x Information technology. 700 1 $a Kimmel, Stacey E. 700 1 $a Heise, Jennifer. 730 0 $a Internet reference services quarterly. 856 41 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip041/2003005365.html 939 $a 5104591 941 $a 1 952 $l USUX851 $d 20160820065453.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=96824CD42B0611DE8E590108A8D7520A 994 $a 02 $b IOZInitiate Another SILO Locator Search