The Locator -- [(author = "Perry Bill")]

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Author:
Ford, Lisa.
Title:
Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford. David McNair, Bill Perry.
Publisher:
Adams Media Corp.,
Copyright Date:
c2001
Description:
xii, 203 : ill. ; 23 cm.
Subject:
Customer service.
Customer relations.
Consumer satisfaction.
Other Authors:
McNair, David.
Perry, Bill.
Summary:
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service .
ISBN:
9781580624589
1580624588
OCLC:
(OCoLC)46312367
Locations:
KSPG296 -- Burlington Public Library (Burlington)
GDPF771 -- Urbandale Public Library (Urbandale)

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