"Based on the original CRM film written by Kurt Villadsen." Diane Delaney, Mary Gregory, Christopher Thomas, Mary Pat Gleason, Rich Fills.
Contents:
Nonverbal messages convey emotion -- Learning nonverbal communication -- Patterns of nonverbal communication -- Be aware of your own nonverbal communication.
Summary:
Presents an overview of the field of nonverbal communication: tone of voice, posture, facial expression, gestures, use of space, eye contact, and body movement. Uses examples from business situations to show how nonverbal actions contribute to conversation.
OCLC:
(OCoLC)56721473
Locations:
OVUX522 -- University of Iowa Libraries (Iowa City)
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.