Through the use of a murder mystery storyline, demonstrates the effect your own behavior can have on the behavior of others. Suggests ways for employees to choose a patient, understanding and professional behavior, both verbally and visually, when dealing with the public.
OCLC:
(OCoLC)16309218
Locations:
UQAX771 -- Des Moines Area Community College Library - Ankeny (Carroll)
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.