The Locator -- [(author = "Tuchner Michael")]

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Title:
Who killed the sale? [videorecording] / Rank Audio Visual ; [Massey-Ferguson, Inc.] ; directed by Michael Tuchner.
Format:
[videorecording] /
Publisher:
Rank Short Films Group,
Copyright Date:
c1990
Description:
1 videocassette (20 min.) : sd., col. ; 1/2 in.
Subject:
Selling.
Sales management.
Sales personnel--Communication.
Communication in organizations.
Customer services.
Consumer behavior.
Deadlines.
Gossip.
Other Authors:
Tuchner, Michael.
Rank Audio Visual Ltd.
Massey-Ferguson, Inc.
Notes:
"The customer and you." Videocassette release of a 1970 film.
Summary:
Dramatization of the loss of a major account for a corporation based on communication problems, indifference, bad customer service, carelessness, missed deadlines, and poor organization.
OCLC:
(OCoLC)68622695
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)

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