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01182cam a2200313Ia 4500 001 944D1EAC0F4011DF93771FC5C41A358D 003 SILO 005 20100201083435 008 090817s2009 iaua 000 0 eng d 020 $a 188751127X (pbk.) 020 $a 9781887511278 (pbk.) 035 $a (OCoLC)430844026 040 $a OMC $c OMC $d SILO $d LXY $d SILO 100 1 $a Tye, Joe. 245 1 $a The Florence prescription : $b from accountability to ownership : the next frontier for patient satisfaction, workplace productivity, and employee loyalty / $c by Joe Tye (with Dick Schwab) ; foreword by Charles S. Lauer. 260 $a Solon, IA : $b Values Coach Inc., $c c2009. 300 $a 188 p. : $b ill. ; $c 23 cm. 650 2 $a Health Services Administration. 650 2 $a Organizational Culture. 650 2 $a Patient Satisfaction. 650 2 $a Efficiency, Organizational. 650 2 $a Personnel Loyalty. 700 1 $a Schwab, Dick. 941 $a 3 952 $l ASPB046 $d 20200827112453.0 952 $l CEAX572 $d 20200508015528.0 952 $l CAPH522 $d 20100201083435.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=944D1EAC0F4011DF93771FC5C41A358D 994 $a 02 $b LXYInitiate Another SILO Locator Search