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01232nam a2200313Ia 4500 001 DC764F962AFD11DE88878907A8D7520A 005 20200509011804 008 010222s2001 maua 001 0 eng d 020 $a 9781580624589 020 $a 1580624588 035 $a (OCoLC)46312367 040 $a OQX $c OQX $d SILO $d SILO 082 04 $a 658.812 $2 21 100 1 $a Ford, Lisa. 245 1 $a Exceptional customer service : $b going beyond your good service to exceed the customer's expectation / $c Lisa Ford. David McNair, Bill Perry. 260 $a Holbrook, Mass. : $b Adams Media Corp., $c c2001. 300 $a xii, 203 : $b ill. ; $c 23 cm. 520 $a By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service . 650 0 $a Customer service. 650 0 $a Customer relations. 650 0 $a Consumer satisfaction. 700 1 $a McNair, David. 700 1 $a Perry, Bill. 939 $a 4321805 941 $a 2 952 $l GDPF771 $d 20170418025521.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=DC764F962AFD11DE88878907A8D7520A 994 $a 02 $b IWB 952 $l KSPG296 $d 20090701080000.0Initiate Another SILO Locator Search