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02320aam a2200325Ii 4500 001 733B8238CAD811ECB187E7395AECA4DB 003 SILO 005 20220503065729 008 190501s2019 dcu 000 0 eng d 020 $a 164137182X 020 $a 9781641371827 035 $a (OCoLC)1099575220 040 $a OEK $b eng $e rda $c OEK $d OCLCF $d NZAUC $d UUM $d Y3M $d SILO 082 04 $a 658.4092 $2 23 100 1 $a Gaunt, Derek, $e author. 245 10 $a Ego, authority, failure : $b using emotional intelligence like a hostage negotiator to succeed as a leader / $c Derek Gaunt. 264 1 $a [Washington, D.C.] : $b New Degree Press, $c 2019. 300 $a 333 pages ; $c 22 cm. x 14 cm. 520 $a "Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage Negotiator-Leadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simple-to-execute skills that, if applied immediately, will have you operating at a level higher than most" -- from publisher. 505 0 $a Chapter 1. Hostage negotiator leadership: The framework -- Chapter 2. Crisis of leadership -- Chapter 3. People first -- Chapter 4. Humans over employees -- Chapter 5. Tactical empathy -- Chapter 6. Inclusion -- Chapter 7. The action imperative -- Chapter 8. Toxic leadership -- Chapter 9. Emotional control, decision-making and mistakes -- Chapter 10. Blueflamers -- Chapter 11. The quick two plus one -- Chapter 12. Delivery, calibrated questions and paraphrasing -- Chapter 13. Accusations, ausits and negotiator personality types -- Chapter 14. The best of the rest "I" messages, no-orientated questions, phases of the no, summaries, and the rule of three -- Chapter 15. The hostage-negotiator leader. 650 0 $a Executive coaching. 650 0 $a Leadership. 650 0 $a Management. 650 7 $a Executive coaching. $2 fast $0 (OCoLC)fst00917802 650 7 $a Leadership. $2 fast $0 (OCoLC)fst00994701 650 7 $a Management. $2 fast $0 (OCoLC)fst01007141 941 $a 1 952 $l TOPB062 $d 20220503074853.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=733B8238CAD811ECB187E7395AECA4DB 994 $a C0 $b Y3MInitiate Another SILO Locator Search