Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.Author: Desatnick, Robert L.
Publisher: San Francisco : Jossey-Bass Publishers,
Date: c1993. This title can be found in 3 Iowa libraries.
Value-directed management : organizations, customers, and quality /Author: Arogyaswamy, Bernard.
Publisher: Westport, Conn. : Quorum Books,
Date: 1993. This title can be found in 3 Iowa libraries.
How to give exceptional customer service. Volume one,Format: [videorecording] /
Author: Ford, Lisa.
Publisher: Boulder, CO : CareerTrack Publications,
Date: c1993. This title can be found in 1 Iowa libraries.
From tin soldiers to Russian dolls : creating added value through services /Author: Van der Merwe, Sandra.
Publisher: Boston : Boston : Butterworth-Heinemann,
Date: 1993. This title can be found in 1 Iowa libraries.
Customer-driven strategy : winning through operational excellence /Author: Wallace, Thomas F.
Publisher: Essex Junction, Vt. : Oliver Wight Publications,
Date: c1992. This title can be found in 3 Iowa libraries.
Customer service in local government : challenges for planners and managers /Author: McClendon, Bruce W.
Publisher: Chicago : Planners Press, American Planning Association,
Date: [c1992] This title can be found in 1 Iowa libraries.
At America's service : how corporations can revolutionize the way they treat their customers /Author: Albrecht, Karl.
Publisher: New York, NY : Warner Books,
Date: 1992. This title can be found in 5 Iowa libraries.
Beyond customer service : keeping customers for life /Author: Gerson, Richard F.
Publisher: Menlo Park, CA : Crisp Publications,
Date: c1992. This title can be found in 1 Iowa libraries.
Take charge : how to manage your customer relationships /Author: Major, Grace.
Publisher: Fairfax, VA : Sigma Books Inc.,
Date: c1992. This title can be found in 1 Iowa libraries.
Retail banking technology : strategies and resources that seize the competitive advantage /Author: Violano, Michael.
Publisher: New York : Wiley,
Date: c1992. This title can be found in 1 Iowa libraries.
Profits without products : how to transform your product business into a service /Author: Hanan, Mack.
Publisher: New York : American Management Association,
Date: c1992. This title can be found in 1 Iowa libraries.
The psychology of customer care : a revolutionary approach /Author: Lynch, James J.
Publisher: Houndmills, Basingstoke, Hampshire : Macmillan,
Date: 1992. This title can be found in 1 Iowa libraries.
The pursuit of quality through personal change /Author: Forsha, Harry I.,
Publisher: Milwaukee, Wis. : ASQC Quality Press,
Date: c1992. This title can be found in 3 Iowa libraries.
Second to none : how our smartest companies put people first /Author: Garfield, Charles A.
Publisher: Homewood, Ill. : Business One Irwin,
Date: c1992. This title can be found in 16 Iowa libraries.
Spatial econometrics of services /Publisher: Brookfield, Vt., USA : Ashgate Pub. Co., Brookfield, Vt., USA : Ashgate Pub. Co.,
Date: 1992. This title can be found in 1 Iowa libraries.
Determining rules for closing customer service : a public utility company's fuzzy decision /Author: De Korvin, AndreĢ.
Publisher: Houston, Tex. : Research Institute for Computing and Information Systems, University of Houston-Clear Lake ;
Date: [1992] This title can be found in 1 Iowa libraries.
Opportunities in customer service careers /Author: Ettinger, Blanche.
Publisher: Lincolnwood, Ill., USA : VGM Career Horizons,
Date: 1992. This title can be found in 2 Iowa libraries.
Intelligent enterprise : a knowledge and service based paradigm for industry /Author: Quinn, James Brian,
Publisher: New York : Maxwell Macmillan International, Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International,
Date: c1992. This title can be found in 3 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.