The Locator -- [(subject = "Customer service")]

The Locator -- [(subject = "Customer service")]

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Author:: Furlong, Carla B.
Title:: Marketing for keeps : building your business by retaining your customers / Carla B. Furlong.
Publisher:: Wiley,
Copyright Date:: c1993
Description:: xii, 244 p. : ill. ; 25 cm.
Subject:: Consumer satisfaction--Canada--Case studies.
Consumer satisfaction--United States--Case studies.
Consumer satisfaction.
Customer service.
Customer services
Notes:: Includes bibliographical references (p. 227-239) and index.
ISBN:: 9780471540175 (acid-free paper) :
047154017X (acid-free paper) :
OCLC:: (OCoLC)27012515
LCCN:: 92040872
Locations:: UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

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