The Locator -- [(subject = "Customer service")]

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Author:
Bechtell, Michele L., 1956-
Title:
Untangling organizational gridlock : strategies for building a customer focus / Michele L. Bechtell.
Publisher:
AMACOM Books distributor,
AMACOM Books distributor,
Copyright Date:
c1993
Description:
xxv, 347 p. : ill. ; 24 cm.
Subject:
Customer service.
Organizational effectiveness.
Total quality management.
Notes:
Includes bibliographical references and index.
ISBN:
9780873891479 (alk. paper)
0873891473 (alk. paper)
9780814402030 (alk. paper) :
0814402038 (alk. paper) :
OCLC:
(OCoLC)27266659
LCCN:
92046118
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)
Z7OX851 -- Library (Ames)
PRAX771 -- Cowles Library (Des Moines)

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