The Locator -- [(subject = "Consumer satisfaction")]

The Locator -- [(subject = "Consumer satisfaction")]

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Author:: Hayes, Bob E., 1963-
Title:: Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
Publisher:: ASQ Quality Press,
Description:: xxxiii, 396 p. : ill. ; 24 cm.
Subject:: Customer loyalty.
Customer services.
Consumer satisfaction.
Notes:: Includes bibliographical references and index.
ISBN:: 0873897722 (alk. paper)
9780873897723 (alk. paper)
OCLC:: (OCoLC)495866721
LCCN:: 2009023442
Locations:: USUX851 -- Iowa State University - Parks Library (Ames); UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls); OIAX792 -- Grinnell College (Grinnell)

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