Machine generated contents note: Chapter 1: ITIL Fundamentals -- Chapter 2: The Service Lifecycle -- Chapter 3: Service Strategy -- Chapter 4: Service Design -- Chapter 5: Service Transition -- Chapter 6: Service Operation -- Chapter 7: Continual Service Improvement -- Chapter 8: ITSM in the Real World Case Studies -- Appendix A: Implementation Overview -- Appendix B: ITSM Qualifications Structure -- Appendix C: Buzz Phrase Generator -- Appendix D: About the CD/Download -- Quick Review Guide -- Glossary.
Summary:
"This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL foundation certification exam. Written by ITSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.