The Locator -- [(subject = "Consumer satisfaction")]

The Locator -- [(subject = "Consumer satisfaction")]

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Author:: Inghilleri, Leonardo.
Title:: Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
Publisher:: American Management Association,
Description:: 170 p. cm.
Subject:: Consumer satisfaction.
Customer services.
Customer loyalty.
Other Authors:: Solomon, Micah.
Notes:: Includes index.
ISBN:: 9780814415382
0814415385
LCCN:: 2009031674
Locations:: USUX851 -- Iowa State University - Parks Library (Ames); KAPF566 -- Keokuk Public Library (Keokuk)

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