The Locator -- [(subject = "Customer service")]

The Locator -- [(subject = "Customer service")]

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Author:: Collier, David A.
Title:: The service/quality solution : using service management to gain competitive advantage / David A. Collier.
Publisher:: Irwin Professional Pub.,
Irwin Professional Pub.,
Copyright Date:: c1994
Description:: xiv, 310 p. : ill. ; 24 cm.
Subject:: Customer service--United States--Management.
Service industries--United States--Quality control.
Notes:: Includes bibliographical references (p. 288-303) and index.
ISBN:: 9781556237539
1556237537
OCLC:: (OCoLC)29256488
LCCN:: 93041421
Locations:: USUX851 -- Iowa State University - Parks Library (Ames); SOAX911 -- Simpson College - Dunn Library (Indianola)

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