"Where crowded humanity suffers and sickens": the banes family and their neighborhood -- The rigors of kidney dialysis for Robert Banes -- Gaps in government insurance for Mrs. Jackson -- Fitful primary care fails Mrs. Jackson -- Mrs. Jackson's melancholy -- The inner-city emergency room -- One hospital's story: how treating the poor is "bad" for business -- Who's responsible for Tommy Markham's health? -- Jackie Banes's "patient" -- Empty promises: preventive care for the Banes children -- Robert Banes plays the transplant game -- The Banes family and white doctors -- Life-sustaining technology -- Amazing grace.
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