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02262aam a2200385 i 4500 001 DBDE733E370411E887D7D95B97128E48 003 SILO 005 20180403010230 006 m d 007 cr ||||||||||| 008 170804s2018 enka b 001 0 eng 010 $a 2017022450 020 $a 1780648235 020 $a 9781780648231 035 $a (OCoLC)994638742 040 $a DLC $b eng $e rda $c DLC $d BTCTA $d YDX $d BDX $d OCLCF $d OCLCO $d OCLCQ $d YDX $d GZM $d IWA $d SILO 042 $a pcc 050 00 $a G155 A1 H646 2018 100 1 $a Holland, Jakki, $e author. 245 10 $a Tour operators and operations : $b development, management and responsibility / $c Jacqueline Holland and David Leslie. 264 1 $a Wallingford, Oxfordshire ; $b CABI, $c [2018] 300 $a ix, 282 pages : $b illustrations ; $c 25 cm 500 $a With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. 506 $a Owing to Legal Deposit regulations this resource may only be accessed from within National Library of Scotland on library computers. For more information contact enquiries@nls.uk. $5 StEdNL 504 $a Includes bibliographical references and index. 505 0 $a Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues. 650 0 $a Tourism $x Management. 650 0 $a Package tours. 700 1 $a Leslie, David, $d 1951- $e author. 776 08 $i Online version: $a Holland, Jakki. $t Tour operators and operations. $d Wallingford, Oxfordshire ; Boston, MA : CABI, 2017 $z 9781780648248 $w (DLC) 2017037506 856 40 $u https://nls.ldls.org.uk/welcome.html?ark:/81055/vdc_100053060551.0x000001 $z View item 941 $a 1 952 $l USUX851 $d 20180403021112.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=DBDE733E370411E887D7D95B97128E48 994 $a 92 $b IWAInitiate Another SILO Locator Search