528 records matched your query       

02638aam a22003738i 4500
001 67BDD0D4240011E78AE259E3DAD10320
003 SILO
005 20170418010556
008 160708s2016    nyu           000 0 eng  
010    $a 2016027139
020    $a 007184211X (book)
020    $a 9780071842112 (book)
020    $a 0071841601 (set)
020    $a 9780071841603 (set)
035    $a (OCoLC)898162570
040    $a DLC $b eng $e rda $c DLC $d BTCTA $d YDXCP $d BDX $d OCLCO $d JIU $d SILO
042    $a pcc
100 1  $a Davies, Jim, $d 1964-
245 10 $a ITIL foundation all-in-one exam guide / $c Jim Davies.
264  1 $a New York : $b McGraw-Hill Education, $c 2016.
300    $a 268 pages ; $c 24 cm
505 8  $a Machine generated contents note: Chapter 1: ITIL Fundamentals -- Chapter 2: The Service Lifecycle -- Chapter 3: Service Strategy -- Chapter 4: Service Design -- Chapter 5: Service Transition -- Chapter 6: Service Operation -- Chapter 7: Continual Service Improvement -- Chapter 8: ITSM in the Real World Case Studies -- Appendix A: Implementation Overview -- Appendix B: ITSM Qualifications Structure -- Appendix C: Buzz Phrase Generator -- Appendix D: About the CD/Download -- Quick Review Guide -- Glossary.
520    $a "This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL foundation certification exam. Written by ITSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam"-- $c Provided by publisher.
650  0 $a ITIL (Information technology management standard) $x Examinations $v Study guides.
650  0 $a Information technology $x Examinations $x Examinations $v Study guides.
650  0 $a Information technology projects $x Examinations $x Examinations $v Study guides.
650  0 $a Support services (Management) $x Examinations $v Study guides.
650  0 $a Computer technical support $x Examinations $x Examinations $v Study guides.
650  0 $a Information technology $x Examinations $x Examinations $v Study guides.
650  0 $a Electronic data processing personnel $x Examinations $x Examinations $v Study guides.
941    $a 1
952    $l GDPF771 $d 20170418115616.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=67BDD0D4240011E78AE259E3DAD10320
994    $a C0 $b JIU