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01067cam a2200289 a 4500 001 60E8A5402AF311DEA519F806A8D7520A 005 20150520012456 008 951025s1996 njua b 001 0 eng 010 $a 95033737 020 $a 9780134384740 020 $a 0134384741 035 $a (OCoLC)33406639 040 $a DLC $c DLC $d SILO $d SILO 050 00 $a HF5415.5 $b .A58 1996 082 00 $a 658.8/12 $2 20 100 1 $a Anton, Jon. 245 1 $a Customer relationship management : $b making hard decisions with soft numbers / $c Jon Anton. 260 $a Upper Saddle River, N.J. : $b Prentice Hall, $c c1996. 300 $a viii, 183 p. : $b ill. ; $c 25 cm. 504 $a Includes bibliographical references (p. 179-181) and index. 650 0 $a Customer relations $x Statistical models. $x Statistical models. 650 0 $a Customer relations $x Case studies. $x Case studies. 939 $a 3360283 941 $a 2 952 $l USUX851 $d 20160813050108.0 952 $l UNUX074 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=60E8A5402AF311DEA519F806A8D7520AInitiate Another SILO Locator Search