"Internet reference support for distance learners has been co-published simultaneously as Internet reference services quarterly, volume 9, numbers 3/4 2004"--Cover. Includes bibliographical references and index.
Contents:
Introduction: Providing distance learners with reference services online / William Miller -- A historical overview of internet reference services for distance learners / Anne Marie Casey -- Internet reference services for distance education: Guidelines comparison and implementation / Marie F. Jones -- Academic library web sites for distance learners in Greater Western Library Alliance member institutions / Mary Cassner, Kate E. Adams -- Keep IT simple: Internet reference support for distance learners / Marthea Turnage, Wade Carter, Randy McDonald -- Ask a UT system librarian: A multi-campus chat initiative supporting students at a distance / Kimberly Chapman, Darcy Del Bosque -- HawkHelp: From chat to a student services portal / Nancy J. Burich, Frances A. Devlin -- One school's experience with virtual reference / Carol J. Tipton, Vanessa J. Earp -- Does anyone need help out there? Lessons from designing online help / Judith M. Arnold, Floyd Csir, Jennifer Sias, Jingping Zhang -- If you build it, they will come, but then what: A look at issues related to using online course software to provide specialized reference services / Linda L. Lillard, Mollie Dinwiddie -- Open source software to support distance learning services / H. Frank Cervone -- Integrating library reference services in an online information literacy course: The Internet Navigator as a model / Amy Brunvand -- Copyright and delivery of library services to distance learners / Irmin Allner -- From cameras to camtasia: Streaming media without the stress / Christopher Cox.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.