Unabridged. Read by L.J. Ganser; pref., introd. and conclusion read by the author. Compact discs. Enhanced CD.
Summary:
The author of the bestselling "Words That Work" examines what Americans say they want, how their actions often contradict those claims, and what that means for businesses.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.