Leadership, leading from the middle, teamwork, empowerment, followership. Balaam's ass : toward proactive leadership in libraries ; Leading from the middle : "I'm the boss" ; Teams : theory and practice ; Letting go : a reflection on teams that were ; Bridger and me ; The invisible leader : lessons for leaders from the Orpheus Chamber Orchestra ; Southwest : the unstodgy airline ; More than a game : a season with a women's basketball team -- Leaders, bosses, challenges, values. "I can't find you anywhere but gone" revisited ; "It's in the DNA" : infusing organizational values at Southwest ; "She took everything but the blame" : the bad boss is back ; "I'll ask the questions" : the insecure boss ; The spark plug : a leader's catalyst for change ; A Zabarian experience ; Orchestrating success : a profile of Simone Young, conductor -- Coaching, self-management, collaboration, communication. Coaching for results ; Peer coaching for the postdepartmental library ; "You have the resources" ; A gift from the woods ; Leaving the comfort zone ; On the road, again : lessons along the way ; Rock Castle Gorge ; Sacred teams ; Seeking first to understand ; The stove-side chat ; "You can't build a fire in the rain" : sparking change in libraries ; What? So what? Now what? -- Techniques and tools, productivity, climate. Sherlock's dog, or managers and mess finding ; "Deterministic, highly reductive, and transient" ; "From the gutter to you is not up" : worst and best practice ; "I'm so low, I can't get high" : the low morale syndrome and wht to do about it ; Productivity in libraries? : managers step aside ; "She's just too good to be true, but she is" : recognition ceremonies and other motivational rituals ; "I've closed my eyes to the cold hard truth I'm seeing" : making performance appraisal work ; "To save the time of the user" : customer service at the millennium ; "Where are the snows of yesteryear?" : reflections on a suggestion "box" that worked.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.