Includes bibliographical references (pages 239-246) and index.
Contents:
Chapter 16. Chapter 1. Tomorrows: The future of human-centered communication. Chapter 2. Human-centered communication -- Chapter 3. A more human funnel / featuring Dan Tyre - Part two: Allies & exemplars -- Chapter 4. Emotion, memory and motivation / featuring Dan Hill, PhD -- Chapter 5. Noise, attention, and trust / featuring Mathew Sweezey -- Chapter 6. Preparing to be present / featuring Julie Hansen -- Chapter 7. "How can I help you?" / featuring Adam Contos -- Chapter 8. The decade for sellers to shine / featuring Lauren Bailey -- Chapter 9. The art (and science) of helping / featuring Mario Martinez Jr. -- Chapter 10. The teacher's take on connection / featuring Viveka von Rosen -- Chapter 11. Always be amazing / featuring Dhep Hyken -- Chapter 12. People-first prospecting / featuring Morgan J Ingram -- Chapter 13. The year of video? / featuring Dan Tyre - Part three: Takeaways & tomorrows -- Chapter 14. Takeaways: Strategies and philosophies -- Chapter 15. Takeaways: Tips and tactics -- Chapter 16. Tomorrows: The future of human-centered communication.
Summary:
Provides a philosophy and practice to help you connect in more meaningful and effective ways with prospects, customers, team members, and every stakeholder in your success. Learn to: Break through the noise and earn attention, build trust and create engagement, enhance your reputation with both people and algorithms. Learn to be clearer and more confident on camera in live video calls, meetings, and presentations, as well as in recorded video emails, social messages, and text messages.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.