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Author:

Chaney, Lillian H.

Title:

The essential guide to business etiquette / Lillian Hunt Chaney and Jeanette St. Clair Martin.

Publisher:

Praeger,

Copyright Date:

2007

Description:

xiii, 187 p. ; 25 cm.

Subject:

Business etiquette.
Interpersonal relations.
Business communication.
Self-presentation.

Other Authors:

Martin, Jeanette S.

Notes:

Includes bibliographical references (p. [167]-183) and index.

Contents:

Funerals -- 6. Job interview etiquette -- Applicant etiquette -- Interviewer etiquette -- 2. Business dress and grooming -- Dress considerations -- Attributes of dress -- Research findings related to business dress -- Business professional attire -- Business casual attire -- Dress for special events and occasions -- 3. Office politics -- Self-promotion -- Honesty and truth-telling -- Compliments and flattery -- Gossip -- Favors and hidden motives -- Dress and grooming -- Business socializing and etiquette -- 4. Social sensitivity -- Office courtesies -- Disabled persons -- Office conflict -- Sexual harassment -- Office romance -- 5. Electronic communication etiquette -- Telephones -- Speakerphones -- Cellular telephones and pagers -- Answering machines and voice mail -- Electronic mail (e-mail) -- Blackberry devices -- Facsimile (fax) transmissions -- 6. Manners for special occasions and events -- Births and birthdays -- Illnesses and injuries -- Hospital etiquette -- Holiday and office parties -- Weddings and wedding anniversaries -- Business receptions, conventions, and trade shows -- Promotions and retirements -- Funerals --
11. Audience etiquette -- Letter and memorandum formats -- Stationery -- Writing guidelines -- Thank-you notes -- Condolence letters -- Congratulatory letters -- Invitations -- Acceptance or regrets -- Announcements -- Complaint letters -- Cards -- 8. Dining etiquette -- Styles of eating and place settings -- Basic guidelines for business dining -- Problem dining situations -- Manners for difficult-to-eat foods -- Cultural variations in dining etiquette -- 9. Business entertaining -- Restaurant entertaining -- Wine and toasting etiquette -- Entertaining at private clubs, sporting events, and the theater -- Cocktail parties and receptions -- Home entertaining -- Entertaining international visitors -- 10. Meeting etiquette -- Meeting planning and preparation -- Introductions and seating arrangements -- Chairing responsibilities -- Participant responsibilities -- Refreshments -- Follow-up activities -- Business meal meetings -- Conventions -- Virtual meetings -- Multicultural meetings -- 11. Presentations -- Eye contact, posture, and gestures -- Presentation attire -- Vocal characteristics -- Presentation organization -- Humor -- Visual aids -- Presenter etiquette -- Distracting or annoying presenter behaviors -- Presenter introductions -- Audience etiquette --
Index. Sports etiquette -- Rules of etiquette for all sports -- Handball and racquet sports etiquette -- Golf etiquette -- Water sports etiquette -- Gym or health club etiquette -- Hunting and fishing etiquette -- Running, biking, and rollerblading etiquette -- Spectator etiquette -- 14. Travel etiquette -- Suggestions for business travel -- Air travel etiquette -- Bus, train, and mass transit etiquette -- Automobile etiquette -- Taxicab and limousine etiquette -- Cruise ship etiquette -- Hotel manners -- 14. Global manners -- Travel preparation -- Guidelines for global interactions -- Tips for women business travelers -- Manners for selected regions of the world -- Notes -- Index.

ISBN:

0275997146 (alk. paper)
9780275997144 (alk. paper)

LCCN:

2007022771

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UQAX771 -- Des Moines Area Community College Library - Ankeny (Carroll)

SAPG074 -- Cedar Falls Public Library (Cedar Falls)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

PTAX572 -- Stewart Memorial Library (Cedar Rapids)

TYPH572 -- Cedar Rapids Public Library (Cedar Rapids)

OSAX771 -- Grand View University Library (Des Moines)

PYAX423 -- ECC - Osgood Library (Iowa Falls)

PHAX277 -- Graceland University - Frederick Madison Smith Library (Lamoni)

YEPF572 -- Marion Public Library (Marion)

OMAX631 -- Geisler Learning Resource Cntr (Pella)

GDPF771 -- Urbandale Public Library (Urbandale)

HWAX074 -- Hawkeye Community College Library (Waterloo)