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03663aam a22003138i 4500 001 B91745DAF83C11EC97B2B25526ECA4DB 003 SILO 005 20220630011908 008 210916s2022 nyu b 000 0 eng 010 $a 2021043170 020 $a 1982164611 020 $a 9781982164614 040 $a DLC $b eng $e rda $c DLC $d SILO 082 00 $a 338.4/764795 $2 23 100 1 $a Maynard, Micheline, $e author. 245 10 $a Satisfaction guaranteed : $b how Zingerman's built a corner deli into a global food community / $c Micheline Maynard. 264 1 $a New York, NY : $b Scribner, $c 2022. 300 $a xx, 236 pages : $b illustrations ; $c 24 cm. 504 $a Includes bibliographical references and index. 505 0 $a Zingermans's Best Day--and Its Worst -- How The Deli Came To Life -- A Tour of Zingerman's Deli -- Guiding Principles -- Service on Every Level -- A Community of Businesses -- Mail Order -- The Bakehouse -- Coffee and Candy and Cheese -- What It's Like toWork at Zingerman's -- Teaching Others -- Camp Bacon and Guests -- The Pandemic Strikes -- The Future of Zingerman's -- Epilogue: Zingerman's Vision for 2032. 520 $a "From an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman's-a beloved, $70 million-dollar Michigan-based specialty food store with global reach. Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space-transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world. Famous for its generous deli sandwiches, fresh bread, and flavorful coffee-all locally produced-Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans acrossthe food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's Satisfaction Guaranteed. Readers will discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt-but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, asZingerman's approaches its 40th anniversary, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in business"-- $c Provided by publisher. 610 20 $a Zingerman's Community of Businesses. 650 0 $a Food industry and trade $z Ann Arbor $z Ann Arbor $x History. 650 0 $a Delicatessens $z Ann Arbor $z Ann Arbor $x History. 776 08 $i Online version: 776 08 $a Maynard, Micheline. $t Satisfaction guaranteed $d New York, NY : Scribner, 2022 $z 9781982164638 $w (DLC) 2021043171 941 $a 1 952 $l TYPH572 $d 20220630014255.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B91745DAF83C11EC97B2B25526ECA4DBInitiate Another SILO Locator Search