The service/quality solution : using service management to gain competitive advantage /Author: Collier, David A.
Publisher: Burr Ridge, Ill. : Irwin Professional Pub., Burr Ridge, Ill. : Irwin Professional Pub.,
Date: c1994. This title can be found in 2 Iowa libraries.
Satisfying internal customers first : a practical guide to improving internal and external customer satisfactionAuthor: Chang, Richard Y.
Publisher: Irvine, Calif. : Richard Chang Associates,
Date: c1994. This title can be found in 1 Iowa libraries.
Management in a quality environment /Author: Griffiths, David N.,
Publisher: Milwaukee, WI : ASQC Quality Press,
Date: c1994. This title can be found in 1 Iowa libraries.
Creating a customer-centered culture : leadership in quality, innovation, and speed /Author: Lawton, Robin L.,
Publisher: Milwaukee, Wis. : ASQC Quality Press,
Date: c1993. This title can be found in 3 Iowa libraries.
Talking with your customers : what they will tell you about your business when you ask the right questions /Author: Wing, Michael J.
Publisher: Chicago : Enterprise/Dearborn,
Date: c1993. This title can be found in 3 Iowa libraries.
Teamwork for customers : building organizations that take pride in serving /Author: Tjosvold, Dean.
Publisher: San Francisco : Jossey-Bass Publishers,
Date: c1993. This title can be found in 4 Iowa libraries.
Through the customers' eyes : improving your company's results with the CORe method /Author: Geddes, Lindsay.
Publisher: New York : American Management Association, American Management Association,
Date: 1993. This title can be found in 1 Iowa libraries.
A Center of excellence in rural health care and customer service : VA Medical Center, Hot Springs, South Dakota.Publisher: [Washington, D.C.?] : Dept. of Veterans Affairs,
Date: [1993] This title can be found in 1 Iowa libraries.
Product support services and training /Author: Hill, Jefferson E.
Publisher: New York : McGraw-Hill,
Date: c1993. This title can be found in 2 Iowa libraries.
Quality customer service /Author: Martin, William B.
Publisher: Menlo Park, Calif. : Crisp Publications,
Date: c1993. This title can be found in 3 Iowa libraries.
What do your customers really want? : here's a sure-fire way to find out /Author: Lytle, John F.
Publisher: Chicago, Ill. : Probus Pub.,
Date: c1993. This title can be found in 1 Iowa libraries.
The digital workplace : designing groupware platforms /Author: Grantham, Charles E.
Publisher: New York : Van Nostrand Reinhold,
Date: c1993. This title can be found in 1 Iowa libraries.
Strategic leadership : managing the missing links /Author: Handscombe, Richard S.
Publisher: New York : New York : McGraw-Hill,
Date: 1993. This title can be found in 1 Iowa libraries.
Untangling organizational gridlock : strategies for building a customer focus /Author: Bechtell, Michele L.,
Publisher: New York, NY : AMACOM Books [distributor], New York, NY : AMACOM Books [distributor],
Date: c1993. This title can be found in 3 Iowa libraries.
Improving customer service : accompanying report of the National Performance Review /Publisher: Washington, DC : [For sale by the U.S. G.P.O., Supt. of Docs.], [For sale by the U.S. G.P.O., Supt. of Docs.],
Date: 1993. This title can be found in 1 Iowa libraries.
Incredible customer service : the final test /Author: Freemantle, David.
Publisher: New York : New York : McGraw-Hill,
Date: c1993. This title can be found in 1 Iowa libraries.
Marketing for keeps : building your business by retaining your customers /Author: Furlong, Carla B.
Publisher: New York : Wiley,
Date: c1993. This title can be found in 1 Iowa libraries.
Sales driven : turning your company into a marketing machine /Author: Matthews, Jack L.
Publisher: Chicago, Ill. : Probus,
Date: c1993. This title can be found in 1 Iowa libraries.
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