166 records matched your query       

Title:

Command performance : the art of delivering quality service / with a preface by John E. Martin.

Publisher:

Harvard Business School Press,

Copyright Date:

c1994

Description:

xx, 260 p. : ill. ; 24 cm.

Subject:

Customer relations.
Customer service.
Quality Control

Other Titles:

Harvard business review.

Notes:

Articles originally published in the Harvard business review since 1982. Includes bibliographical references and index.

Series:

The Harvard business review book series

ISBN:

9780875845623 (acid-free paper) :
0875845622 (acid-free paper) :

OCLC:

(OCoLC)30398429

LCCN:

94016423

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

OAAX516 -- Maharishi University of Management Library (Fairfield)