"Papers presented at the Allerton Park Institute, sponsored by University of Illinois Graduate School of Library and Information Science, held October 28-30, 1990 ... Monticello, Illinois"--Ser. t.p. Spine title: Evaluation of public services and personnel. Includes bibliographical references and index.
Contents:
Introduction / Bryce Allen -- Can we get there from here? / James Rettig -- Scouting the perimeters of unobtrusive study of reference / Thomas Childers -- The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie -- Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge -- User-centered evaluation of information retrieval / Prudence Dalrymple -- Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding -- Assessing service to special populations / Betty J. Turock -- Evaluation of reference personnel / Richard Rubin -- Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi.
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