Chapter 1. Introduction -- Chapter 2. Statutory bases for arbitration -- Chapter 3. Investigating -- Chapter 4. Developing a case theory and a case theme -- Chapter 5. Commencing the arbitration process -- Chapter 6. Selecting an arbitrator and scheduling the hearing -- Chapter 7. Understanding evidence -- Chapter 8. Preparing for the arbitration hearing -- Chapter 9. Conducting the arbitration hearing -- Chapter 10. Making and responding to objections -- Chapter 11. Offering documentary, physical and demonstrative evidence -- Chapter 12. Direct examination of witnesses -- Chapter 13. Cross-examination of witnesses -- Chapter 14. Concluding the hearing -- Chapter 15. After the award.
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