166 records matched your query       

Author:

Fromm, Bill.

Title:

The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? / Bill Fromm & Leonard A. Schlesinger.

Edition:

1st ed.

Publisher:

Currency/Doubleday,

Copyright Date:

1994

Description:

xxiv, 337 p. : ill. ; 25 cm.

Subject:

Customer service--Management.
Employees--Recruiting.

Other Authors:

Schlesinger, Leonard A.

Notes:

"A Currency book." Includes bibliographical references and index.

ISBN:

9780385425551
0385425554

OCLC:

(OCoLC)29218883

LCCN:

93039817

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

V3AX572 -- Kaplan University Library - Cedar Rapids (Cedar Rapids)

OQAX737 -- Iowa Western Community College - Edith Lisle Library (Clarinda)

HUAX887 -- Southwestern Community College Library - Creston (Creston)

SOAX911 -- Simpson College - Dunn Library (Indianola)

V5AX173 -- Kaplan University-Mason City Campus (Mason City)

KWPE446 -- Mount Pleasant Public Library (Mount Pleasant) — 658.812/FRO

EJPD605 -- Rock Rapids Public Library (Rock Rapids)

WXPD305 -- Spirit Lake Public Library (Spirit Lake)

GEPG771 -- West Des Moines Public Library (West Des Moines)