The Locator -- [(subject = "Customer service")]

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Title:
Telephone fundamentals [videorecording] / Workforce Learning Systems.
Format:
[videorecording] /
Publisher:
MAJEC/Meiss Inc.,
Copyright Date:
1994
Description:
2 videocassettes (70 min.) : sd., col. ; 1/2 in.
Subject:
Customer service.
Telephone etiquette
Other Authors:
Sullivan, Joyce.
Workforce Learning Systems (Firm).
Notes:
VHS format. Hosted by Joyce Sullivan.
Summary:
These videos cover the topic of how to make every telephone contact positive and profitable. It includes methods for screening calls and taking messages, what to say when you answer the telephone and using voice mail and other automated features.
Series:
Workforce skills
OCLC:
(OCoLC)33006386
Locations:
UQAX771 -- Des Moines Area Community College Library - Ankeny (Carroll)

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