Supplemental enhancement PDF accompanies the audiobook. Read by the author.
Summary:
Jon Taffer reveals the transformational power of conflict, sharing his toolkit for arguing smarter--at home, at work, and in life. This book provides a step-by-step guide that starts with the inception of the conflict and carries through the difficult conversation's conclusion, arming readers with the skills and confidence to fight for their principles.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.