Includes bibliographical references (p. 279-297) and index.
Contents:
Understanding emotional intelligence -- An age-old, new kind of nursing intelligence -- Emotions in a techno-illogical age -- Emotional intelligence and leadership -- Intelligently creating, sharing a vision, and setting an example -- Leaders who create -- Leaders who share a vision -- Leaders who set an example -- Intelligent transfer of information -- Downloading: honing emotional intelligence -- Uploading: coaching emotional intelligence -- Weathering a crash: conflict resolution in the health care environment -- Changing the culture of nursing and the organization -- Shaping the work environment and culture -- Rebuilding and upending the hierarchical pyramid -- The future of emotional intelligence for nursing leadership.
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