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Author:

Hirko, Buff.

Title:

Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

Publisher:

American Library Association,

Copyright Date:

2004

Description:

v, 160 p. : ill. ; 28 cm.

Subject:

Electronic reference services (Libraries)--Study and teaching--Washington (State)--Case studies.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Training of.
Reference librarians--In-service training.
Bibliothèques--Étude et enseignement--Étude et enseignement--Washington (État)--Cas, Études de.
Bibliothèques--Étude et enseignement.--Étude et enseignement.
Bibliothécaires de référence--Formation.
Bibliothécaires de référence--Formation en cours d'emploi.
Service de référence (Bibliothèque)
Bibliothèque virtuelle
Bibliothécaire de référence
Formation (Éducation)
Formation en cours d'emploi

Other Authors:

Ross, Mary Bucher, 1948-

Notes:

Includes bibliographical references (p. 153-155) and index.

Contents:

Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.

ISBN:

9780838908761
0838908764

LCCN:

2003027440

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

SAPG074 -- Cedar Falls Public Library (Cedar Falls)

IAOX771 -- State Library of Iowa (Des Moines)

OAAX516 -- Maharishi University of Management Library (Fairfield)

UWAX953 -- Waldorf University - Luise V. Hanson Library (Forest City)

OVUX522 -- University of Iowa Libraries (Iowa City)