Introduction and precis of the dispute -- The Methodological approach -- Different theoretical approaches to the study of strikes -- The causes of the July 18th 2003 strike -- The July 18th-19th 2003 unofficial strike -- The July 21st-30th 2003 negotiations -- The August 2003 -- November 2018 negotiations -- Summary, findings, and conclusions -- Appendix 1 List of participants -- Appendix 2 The 30 July 2003, 'Memorandum of Agreement' -- Appendix 3 The 29 August 2003, ATR Anomaly Agreement' -- Appendix 4 The 10 April 2006 Swiping in and out, ATR Agreement -- Bibliography -- Index.
Summary:
"This book describes and analyses the 2003 British Airways (BA) Customer Service Agents (CSA) 24-hour unofficial strike. It examines the lead up to the dispute, in which negotiations failed to reach an agreement over the launch of BA's Automatic Time Recording and Integrated Airport Resource Management systems, before focusing on the dispute itself and its eventual resolution. Central to the book is the question: why did a group of union members, the majority of whom were young women, become so incensed at an imposed change to their working practices that they took unofficial strike action? This they did in the knowledge that they could all have beenlegallydismissed. In analysing the strike, the book explores why BA's management imposed such a controversial change to working practices on the company's busiest weekend of the year. A decision which eventually cost the company over two million pounds, tarnished its reputation, and saw numerous senior managers lose their jobs. How and why the CSAs' three trade unions (the GMB Union, the Transport and General Workers Union and Amicus) reacted in such different ways to the unofficial strike, and then behaved so differently in the subsequent negotiations, is also central to this study"-- Provided by publisher.
Series:
Trade unions past, present and future, 1662-7784 ; vol. 26
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.