The ministry of the laity. Key concepts ; Unique position and perspective -- The dynamics of crisis. How a crisis develops ; Characteristics of crises -- A design for intervention. Advantages of crisis intervention methods ; Preparing to counsel during crises ; The A-B-C method of crisis intervention ; Follow-up ; Returning to our case study ; Referral -- Extreme interventions. Telephone crisis intervention ; Suicide ; High-risk crisis situations ; Personal safety -- Portraits in crisis. A case of Alzheimer's disease ; A case of lost job security ; A case of attempted suicide ; A case of a child's reaction to a move ; A case of a tornado in a small town -- The church as caring community. A study of church members during times of crisis ; The church's ministry ; The ministry of the laity.
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