Includes bibliographical references (pages 203-205).
Contents:
The case for conflict -- The fight in my head -- PIck your battles -- The rules of engagement -- Do your homework -- To yell or not to yell -- Listen to win -- Meet me on the corner -- Be the bridge -- Prepare for the long haul -- The evolution of a conflict champion.
Summary:
"Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It's easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that's not the case--the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer's approach is focused on deliberate conflict--otherwise known as "conflict with a purpose." There are selective and strategic ways to have difficult conversations, and when doing so, to stay aware of your objectives rather than escalating tension unnecessarily. As Taffer explains, "The key is to act affirmatively, constructively, and productively." Eliminating conflict isn't always the answer; inevitably there will be times when it will arise. Engaging in conflict can be a way to clear the air, and get to the bottom of issues that, once resolved, can strengthen friendships, ease tensions at work, and address problems before they have a chance to bubble over. With easy-to-follow advice that shows how to best engage in constructive discourse to get the results you want, The Power of Conflict provides you with the rules to argue smarter, uphold your values, and keep the conversation real. The step-by-step guide starts with the inception of the conflict and carries through the difficult conversation's conclusion, arming readers with the skills and confidence to fight for their principles"-- Amazon.com.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.