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Author:
Bosher, Susan Dandridge, author. 4814
Title:
Talk like a nurse : communication skills workbook / Susan Dandridge Bosher, PhD.
Publisher:
Kaplan,
Copyright Date:
2014
Description:
xv, 204 pages : illustrations ; 28 cm
Subject:
Communication in nursing.
English language--Conversation and phrase books (for medical personnel)
English language--Medical English.
English language--Nursing.
Communication in nursing.
English language.
English language--Medical English.
Phrase books.
Conversation and phrase books--for medical personnel.
Phrase books.
Contents:
Machine generated contents note: ch. One Thinking Holistically about Clients -- Learning Objectives -- Scenario #1 -- Critical Thinking Skills: Thinking Holistically about Clients -- Using Language Effectively in Health Care Settings -- Nurse Talk: Making Small Talk -- Medical/Nursing Vocabulary -- Medical/Nursing Abbreviations -- Expansion of Medical/Nursing Abbreviations: Medication Orders (Dose of Medication) -- Medication Orders -- Expansion of Scenario #1 Understanding Medication Orders, Labs, Tests, and Nursing Actions -- Expansion of Scenario #1 Plan of Care -- Nursing Diagnosis: Thinking Holistically about Mrs. Jackson -- Nursing Process and Nursing Care Plans: Subjective vs. Objective Data -- Nursing Process -- Nursing Care Plans -- Subjective vs. Objective Data -- Telephone Report -- Documentation of Telephone Report -- Telephone Order -- Documentation of Telephone Order -- Documentation of Client Care: Progress Note.
Contents note continued: Expansion of Documentation of Client Care: Characteristics of Effective Documentation -- Documentation by Hand -- Date and Time -- Metric System -- Communication Skills: Therapeutic Communication -- Dialog between Nurse and Mrs. Jackson -- Expansion of Dialog (Therapeutic Communication Skills): Empathy, Attending to the Client, "I" Statements, Reflection, Verbal Reassurance, Nonverbal Reassurance, Caring Touch, and Silence -- Empathy -- Attending to the Client -- "I" Statements -- Reflection -- Verbal Reassurance -- Nonverbal Reassurance -- Caring Touch -- Silence -- Culture in Nursing: Cultural Differences in Therapeutic Communication (Nonverbal Communication, Use of Touch, and Silence) -- Cultural Differences in Nonverbal Communication -- Cultural Differences in the Use of Touch -- Cultural Differences in the Use of Silence -- Chapter One Answer Key -- ch. Two Considering Complementary and Alternative Medicine -- Learning Objectives -- Scenario #2.
Contents note continued: Critical Thinking Skills: Complementary and Alternative Medicine -- Understanding and Using Language Effectively in Health Care Settings -- Client Talk: Describing Symptoms and Feelings -- Medical/Nursing Vocabulary -- Medical/Nursing Abbreviations -- Expansion of Medical/Nursing Abbreviations: Medication Orders (Route of Administration) -- Medication Orders -- Expansion of Scenario #2 Understanding Medication Orders, Labs, Tests, and Nursing Actions -- Expansion of Scenario #2 Plan of Care -- Nursing Diagnosis: Planning Holistic Care for Ms. Achu -- Expansion of Nursing Diagnosis: Understanding the Language of Nursing Diagnoses (Statement of Problem) -- Problem (P) -- Risk Diagnoses -- Health Promotion Diagnoses -- Use of Specify in Nursing Diagnoses -- Use of Qualifiers in Nursing Diagnoses -- Telephone Report -- Documentation of Telephone Report -- Telephone Order -- Documentation of Telephone Order -- Documentation of Client Care: Progress Note.
Contents note continued: Expansion of Documentation of Client Care: Characteristics of Effective Documentation -- Medical/Nursing Terminology -- Precise Wording -- Communication Skills: Blocks to Therapeutic Communication -- Dialog between Nurse and Ms. Achu -- Expansion of Dialog: Blocks to Therapeutic Communication (Giving Advice, Expressing Disapproval, Judging the Client, and False Reassurance) -- Giving Advice -- Expressing Disapproval -- Judging the Client -- False Reassurance -- Culture in Nursing: Cultural Differences in Blocks to Therapeutic Communication (Giving Advice and False Reassurance) -- Giving Advice -- Giving False Reassurance -- Chapter Two Answer Key -- ch. Three Providing Culturally Competent Care -- Learning Objectives -- Scenario #3 -- Critical Thinking Skills: Providing Culturally Competent Care -- Understanding and Using Language Effectively in Health Care Settings -- Client Talk: Describing Symptoms and Feelings -- Medical/Nursing Vocabulary.
Contents note continued: Expansion of Scenario #3 Responses to Pain -- Medical/Nursing Abbreviations -- Expansion of Medical/Nursing Abbreviations: Medication Orders (Frequency of Administration) -- Medication Orders -- Expansion of Scenario #3 Understanding Medication Orders, Labs, Tests, and Nursing Actions -- Expansion of Scenario #3 Plan of Care -- Nursing Diagnosis: Planning Culturally Competent Care for Mr. Yang -- Expansion of Nursing Diagnosis: Understanding the Language of Nursing Diagnoses (Etiology and Signs and Symptoms) -- Etiology (E) -- Signs and Symptoms (S/S) -- Connectors/Qualifiers Used in Nursing Diagnoses -- Telephone Report -- Documentation of Telephone Report -- Telephone Order -- Documentation of Telephone Order -- Documentation of Client Care: Progress Note -- Expansion of Documentation of Client Care: Characteristics of Effective Documentation -- Medical/Nursing Abbreviations and Acronyms -- Concise Wording.
Contents note continued: Communication Skills: Assessing Client's Pain -- Dialog between Nurse and Mr. Yang -- Expansion of Dialog: Taking a Pain History -- Expansion of Dialog: Rating and Describing Pain -- Expansion of Dialog: Interviewing Skills (Open-Ended Questions, Focused Questions, Probes, Paraphrases, Requests for Clarification, Discrepancy Tests, Summaries, and Closing) -- Open-Ended Questions -- Focused Questions -- Probes -- Paraphrases -- Requests for Clarification -- Discrepancy Tests -- Summaries -- Closing -- Culture in Nursing: Culture and Pain Management -- Chapter Three Answer Key -- ch. Four Addressing Personal Health--Related Issues -- Learning Objectives -- Scenario #4 -- Critical Thinking Skills: Addressing Personal Health--Related Issues -- Understanding and Using Language Effectively in Health Care Settings -- Client Talk: Describing Bodily Functions -- Medical/Nursing Vocabulary -- Medical/Nursing Abbreviations.
Contents note continued: Expansion of Medical/Nursing Abbreviations: Medication Orders -- Medication Orders -- Expansion of Scenario #4 Understanding Medication Orders and Nursing Actions -- Expansion of Scenario #4 Plan of Care -- Nursing Diagnosis: Addressing Ms. Martinez's Personal Health--Related Issues -- Expansion of Nursing Diagnosis: Understanding the Language of Goals, Desired Outcomes, and Nursing Interventions -- Goals and Desired Outcomes for Clients -- Connectors Used in Goals and Desired Outcomes -- Four Components of Desired Outcomes -- Analyzing the Language of Nursing Interventions -- Three Components of Nursing Interventions -- Telephone Report -- Documentation of Telephone Report -- Telephone Order -- Documentation of Telephone Order -- Documentation of Client Care: Progress Note -- Expansion of Documentation of Client Care: Analyzing and Evaluating Documentation -- Communication Skills: Pitfalls to Interviewing -- Dialog between Nurse and Ms. Martinez.
Contents note continued: Expansion of Dialog: Asking Personal Health--Related Questions -- Expansion of Dialog: Pitfalls to Effective Interviewing (Asking Multiple Questions, Overusing Closed Questions, and Asking "Why" Questions) -- Asking Multiple Questions -- Overusing Closed Questions -- Asking "Why" Questions -- Culture in Nursing: Cultural Differences in Exploring Personal Health--Related Issues -- Chapter Four Answer Key.
Summary:
A hands-on workbook designed to help you develop effective English language communication skills for the real-world work environment. Strengthen your language skills for the specific job needs of nursing with over 200 interactive exercises focusing on: medical/nursing terminology, abbreviations, change-of-shift and telephone reports, documentation skills, nursing care plans, therapeutic communication skills, interviewing skills, assertiveness skills, and more! Contextualized through clinically and culturally diverse patient scenarios, Talk Like a Nurse is ideal for ESL students in nursing and pre-nursing programs, as well as native English speakers eager to sharpen their nursing communications. --Publisher's description.
ISBN:
1618654500
9781618654502
OCLC:
(OCoLC)889225913
Locations:
I6OX771 -- Mercy College Library (Des Moines)

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This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.