The crisis leader: a man for bad seasons -- Signs of troubled times : something's coming, something bad -- Basic principles of crisis management : keep your eyes on the people -- Large-scale disturbances and inmate group violence : a bad day at Red Rock -- Hostage situations : the theater of terror -- Inmate work strikes : hell no, we won't go -- Hunger and food strikes : the politics of hunger -- Inmate suicides : see what you made me do? -- Natural and man-made disasters : the creek is rising -- Special problem inmates : roll call of the high maintenance inmates -- Disturbances in segregation : the facts about max -- The muddle in medical : a land under siege -- Visitors and volunteers and outside threats : from the outside looking in -- The promise and problem of programs : making a difference -- Then there are the employees : keeping the faith with the keepers.
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