The Locator -- [(subject = "Customer service")]

166 records matched your query       

Record 23 | Previous Record | MARC Display | Next Record | Search Results
Author:
Gutek, Barbara A.
Title:
The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.
Edition:
1st ed.
Publisher:
Jossey-Bass,
Copyright Date:
c1995
Description:
xxviii, 304 p. ; 24 cm.
Subject:
Customer service.
Notes:
Includes bibliographical references (p. 287-293) and index.
Series:
Jossey-Bass social and behavioral science series.
The Jossey-Bass health series
The Jossey-Bass management series
ISBN:
9780787901011 (acid-free paper)
0787901016 (acid-free paper)
OCLC:
(OCoLC)32384851
LCCN:
95012631
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)
UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)
ULAX314 -- Loras College Library (Dubuque)
OVUX522 -- University of Iowa Libraries (Iowa City)
OTAX626 -- Wilcox Library (Oskaloosa)

Initiate Another SILO Locator Search

This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.